What the largest percentage of people surveyed want most is health information and education to manage conditions:
"The survey also indicated that a majority of patients want to take advantage of self-service options through other channels, such as via email and mobile devices. For example, 88 percent want to receive reminders via email when it is time for preventative or follow-up care (in contrast to the 63 percent who want such reminders sent to their mobile phone), 64 percent want to request prescription refills via email and 76 percent want to communicate with their doctor via email—nearly the same number as the 74 percent who want to use the telephone to communicate with their physician.
Interestingly, there are geographical differences in patients’ desire for online access. The study revealed that patients who primarily live in rural areas are less likely to want their records available online."